Section $5$: Social Interaction

Read the work situation below and choose the statements that are LEAST EFFECTIVE and MOST EFFECTIVE to

Work Situation:

James has been in his management position for many years and is comfortable there. Recently, the CEO has been applying pressure on James to get his department to become more computer literate, something that has pushed his comfort level.

The CEO assigned a computer expert named Randal to James' unit to help with training. Since coming on board, Randal has been aggressive in making recommendations for technology advancement. Yesterday, James overheard Randal make a demeaning comment to one of his employees that asserted James had not learned much so far and may not be capable of managing the unit anymore. If you were James, which responses would be the most effective and least effective?

Choose One

LEAST EFFECTIVE

Choose One MOST EFFECTIVE

Don't worry about the comment and ask Randal how you can better improve your computer knowledge.

Speak with the CEO and ask if you can get a different computer expert on your team.

Try to be more proactive in learning the programs that Randal has recommended.

Face up to Randal about his comments since any more are likely to erode the morale of your unit.