Select all that apply In the context of technology-based service encounters, which of the following are true? (Check all that apply.) Multiple select question. Customers expect organizations to deliver the core promise. Customers exhibit interest in standardized service even if it fails to meet their needs. All customers show interest in or have will to use technology-based alternatives when they are convenient, innovative, and provide other benefits. Customers express happiness in using technology-based services if they perceive them to be better than the alternatives. Customers expect to be served in a personalized manner