Select the option that best describes "ownership"of the resolution process.

• The desire for each party to want to participate in a process
• The sense that parties have control over their participation as well as the process being used
• The ability of each party to take responsibility for any solution that results from the process
• The sense that parties will actively participate in a specific process

Which of the following statements is an example of fogging?

• "I don't care what you think; this is my life and I will do what I think is best."
• "Just because you didn't save as much as you hoped you would and now money is tight, doesn't mean that I'll automatically make the same mistakes as you."
• "I agree that this trip may not be the best use of my bonus paycheck when I have anopportunity to increase my savings, but it's been a difficult year, and I feel like I deserve a break."
• "I understand that you're concerned about me traveling alone. I'll ask around to find a travel companion or go with a group."

The United States mediation process values __________ in conflict resolution.

• political power
• a high power distance
• social status
• a low power distance

Which oneof the following conflict resolution processes is most appropriate when parties are unable or unwilling to meet together?

• Transformative mediation
• Conciliation
• Arbitration
• Restorative justice

At which stage of conflict do parties become fully aware of each other's role in their unmet needs?

• Incident
• Crisis
• Discomfort
• Tension

The Third Side is an approach to conflict resolution that takes which of the following into account?

• The perspectives of neutral parties familiar with the conflict
• The perspectives and interests of those affected by a conflict
• The input of professional conflict resolvers
• Other cultural viewpoints

Rachael, a college sophomore, talked to her roommate, Tanya, about picking a major. "I think I could be a great writer," Rachael said, "but I've always wanted to help my folks in their medical practice. It's hard being the daughter of two doctors and struggling in math and science, but I like helping people, so maybe I should just try to make myself buckle down and become a pre-med major."

Tanya replied, "You like arts and languages, Rachael, and you're very good at it. What about being a journalist? You could writeandhelp people."

"Yeah, but it would feel so good to work with my folks," Rachael said.

Which of the following terms best describes the factors influencing Rachael to study science?

• Amygdala hijacking
• Salience
• Risk aversion
• Emotional bias

What is the most common reason someone may feel he or she is part of a group?

• A perception of being different from others in the group
• Aperception of being superior to others in the group
• A perception of being similar to others in the group
• Aperception of being inferior to others in the group

Which of the following describes the sequence of a successful communication process?

• Symbols transmit information from the sender to the receiver via a filter.
• Symbols are put into codes, then transmitted as a message from the sender to the receiver.
• Codes are put into a message, then transmitted through a filter from the sender to the receiver.
• Filters are replaced with symbols, then transmitted as a message between the sender and receiver.

To prevent further conflict and negative emotional displays during a courageous conversation,which of the following should occur?

• The intervener sets ground rules for the parties.
• The parties help the intervener generate a set of ground rules.
• The parties carefully evaluate statements that were made in the heat of the conflict.
• The parties take turns speaking with the intervener.

Which of the following is a common reason that a person involved in an elder care conflict might NOT be involved in a mediation to address the conflict?

• None of the answer choices are correct.
• The party's interests are not considered important.
• The party may not be capable of representing his or her own interests.
• Presence of all parties may make the mediation take too long.

Which of the following is a reason that brainstorming requires parties to suspend judgement until they feel that all possible options have been generated?

• To find possible new ideas in options that may seem unfeasible but might be modified to be effective
• All of the answer choices are correct.
• To focus attention, time, and energy on generating as many potential options as possible
• To help further clarify or reveal parties' interests