Select two of the case studies located in the course textbook at the end of Chapters 21, 24, 25, or 27, and answer the questions associated with those case studies

Chapter 21:

• Recommend where would you start to improve the user experience.
• Pharmacists are asking for your help due to struggles with non-integrated systems. What methods would you use to examine this issue?
• Describe how usability should be incorporated as part of the purchasing process for this institution.

Chapter 24:

• Assuming that you are the clinical content manager leading reporting efforts, recommend the approach you would take to address the reporting problem.
• Describe how the effort of changing preadmission testing data collection from paper to the Electronic Health Record System (EHR) can be approached.
• Using Patient Safety and Quality Research Design (PSQRD) methodology, identifying area of quality improvement in the hospital setting, recommend a process plan and identify the expected outcomes.