Selection: Human Services.

Feedback Scenario:

Supervisor: First, I want to thank you for being on time this week and throughout much of the year. Our clients look forward to routines and stability so someone not being here in the morning could throw off their day.

Employee: I agree! It is really important to me that our clients have the best experience possible and that they trust us. Little things like being here to greet them on time really go a long way,

Supervisor: I also notice that you were very empathetic and caring when conducting the intake interview for Thursday's grief recovery patient. Nice job. It didn't go unnoticed by me or the client. Our clients really need someone to understand them and it seems as if you do.

Employee: Thank you. That is why I got into this field. I feel as if I can listen to the clients and have empathy when they voice their concerns. I want to be there for people when they need it the most.

Supervisor: That is why we hired you. One concern that many of our clients have is with their budgeting and being able to create a personal budget that is reasonable and sensible for their income and needs. I know you started to help a few people with this, but you need to follow through with this work until it is completed. Serval of our clients don't have necessary financial literacy skills yet and depend on us to help them with theses issues before they make major money mistakes.

Employee: I apologize. I prioritized other tasks and skills with these clients without appreciating the importance of finishing their budget. I will make this a priority moving forward.

Supervisor: Thank you for understanding. After sitting in on a few of your group sessions I noticed that you have been improving your ability to help clients with their anger management issues. It is very impressive. I have witnessed a dramatic change in quite a few clients' behavior.

Employee: Yes, I feel like anger management is a concern that could impact many different areas of our clients' lives, so it has been a major focus of mine.

Supervisor: I completely agree with your assessment of its importance and that focus really shows. Lastly, one where I would like to see you practice and continue to improve your skills is working with clients with physical disabilities and promoting their independence. For, instance I have notice that at times you jump in and do things for these clients, instead of helping them find ways to maintain and grow their independence and do a task for themselves.

Employee: That makes sense. If I always do the work for the clients, they won't learn. I can step back a bit. I think it's in my nature to jump in and help, but the most helpful thing to do here is to take a step back.

Supervisor: Thank you for being receptive to the feedback I have given you. What I need from you now is a short list of specific goals you plan to work on for next year. If you have any questions about that or about anything else, we have discussed, please let me know.

• Select the scenario that most closely resembles the career you hope to have after graduation. Scenarios are provided to you through links in Blackboard.
• In your selected scenario, review the comments made by the boss about the employee's performance. As you are doing so, try to put yourself in the employee's shoes. Imagine how you would feel if your boss made those comments to you.
• Create a list of the employee's strengths and areas of weaknesses.
• Putting yourself in the shoes of the employee, write an discuss how the employee in your scenario can continue to grow and develop as a professional. Make sure to address the following prompts:
  • Indicate which scenario you chose as the basis of your essay.
  • List and briefly explain the employee's major areas of strength and weakness.
  • Create a plan for the employee to improve upon areas of weakness and capitalize upon their strengths. In this plan, make sure to include specific goals the employee can use to determine whether they are making progress.
  • Detail whether there might be another job within their chosen field that is a better fit for this employee.