1. Sensitive legal or business information is best delivered in the body of an e-mail or through social media.

Question 43 options:

	True
	False

1. If you're working as a salesperson and need to report poor sales results to your manager in a bad news message, your primary purpose should be to provide a detailed plan for increasing sales in the upcoming quarter.

Question 44 options:

	True
	False

1. John is creating a negative message, where he has positioned the claim and data upfront and then incorporated backing and rebuttal. He's aware that the audience is knowledgeable about the situation and the details surrounding his claims. Therefore, he is using an indirect writing/delivery strategy.

Question 45 options:

	True
	False

1. Recommendations made in a professional setting can be appropriately strengthened through the use of pathos.

Question 46 options:

	True
	False

1. Never assume that your e-mail recipient knows the context of your message. It is always safer to provide context to make sure that everyone has the same understanding of the message you are sending.

Question 47 options:

	True
	False

1. Many adverbs are used to describe verbs.

Question 48 options:

	True
	False

1. The colour red is universally associated with passion and energy.

Question 49 options:

	True
	False

1. Active voice follows an easy process: doer of the action first, the action, and then sometimes the receiver of the action. For example, "Kim spoke at the conference."

Question 50 options:

	True
	False

1. Just like an essay, an effective e-mail begins with a strong first paragraph and a creative or clever first sentence to "hook" the reader.

Question 51 options:

	True
	False

1. An indirect writing/delivery strategy is most appropriate in situations and contexts where your recommendation is expected or where the news is routine, as your audience is already anticipating your claim and data and will not appreciate directness.

Question 52 options:

	True
	False