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Serenas company has CRM, but cant seem to keep customers coming back. Serenas company is likely missing which aspect of CRM? Cutomer profitability Product quality
Serenas company has CRM, but cant seem to keep customers coming back. Serenas company is likely missing which aspect of CRM?
| Cutomer profitability |
| Product quality |
| Customer acquisition |
| Customer retention |
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Management A Practical Introduction
Authors: Angelo Kinicki, Denise Breaux Soignet
10th Edition
1260735168, 978-1260735161
