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Posted on May 15, 2024

Service agents in a mobile phone shop take an average of 2 0 minutes to set up a new customer contract, with a standard deviation

Service agents in a mobile phone shop take an average of $20$ minutes to set up a new customer contract, with a standard deviation of $5$ minutes. The upper tolerance level is set at $25$ minutes and the lower tolerance level at $10$ minutes. Calculate the capability ratio $($ C $.)$ and the capability index $($ Ck $)$ to determine if this process is in control.

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