Service Blueprint:

My chosen company are DHL Company

My chosen services types are DHL e-Commerce Courier services.

Write an Executive Summary about how the DHL e-commerce Courier services work Provides a concise and powerful summary of the service description, service blueprint, as well as fail points (No need to write so long). And with a Service Blueprint Diagram.

The diagram should be well structured, while all connections should be clear and relevant to the customer actions. All components in the diagram are comprehensively covered.