This assignment tests your ability to assemble a service blueprint for a fictional company. To create a blueprint, you need to lay out what you think are the details of the support process. Then you need to show the location of potential fail points and excessive wait times. Be sure to include all elements of the blueprint. Your can use Microsoft Word or PowerPoint to draw or scan your blueprint in electronic form.

As you lay out the blueprint, think about how you will measure the performance of this process. What metrics (forms of measurement) can you use? What will a specific number like customer's served or complaints resolved tell you? Make a list of these metrics (two to five) and list them in a blank space of your chart or on a separate piece of paper if there isn't room on the chart.

The fictional company for this term is: Diets to You. Open the link to read about the business scenario for this company.