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service desk certification. Search the web for certification programs that certify service desk professionals. Determine the following:l 1. What levels of certification are available? 2.

service desk certification. Search the web for certification programs that certify service desk professionals. Determine the following:l

1. What levels of certification are available?

2. What skills are certified?

3. What prerequisites must you meet before you can get certified?

4. What are the benefits of being certified?

5. a report that summarizes what you have learned about certification

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