Service Level Agreement Meeting Organization: Ensure that the role-play meeting with Mr. Burke Stuart, IT Manager, is organized in accordance with legal requirements and organizational policies and procedures for client interactions. Arrange a suitable setting, such as a training room, with the necessary resources like tables, chairs, a computer with internet access, papers, and pens. Progress Discussion: 1. Introduction: Greet Mr. Stuart professionally. Introduce yourself as the Account Manager from Info-Tech Solutions Pty Ltd. 2. Review of IT Initiatives: Begin by summarizing the IT initiatives proposed and agreed upon in the initial meeting. Make a report or slide show that enumerates the IT projects that were discussed and decided upon during the first meeting. Provide important information about each effort, such as its goals, objectives, schedule, and accountable parties. Seek Mr. Stuart's perspective on the progress made in implementing these initiatives. 3. Feedback Gathering: Actively listen to Mr. Stuart's feedback regarding the impact of the IT initiatives on the organization. Encourage him to share any concerns or areas that require attention. Adjustments and New Proposal: 4. Discussion on Feedback: Discuss specific feedback received, focusing on both positive outcomes and areas for improvement