Service Processing at BuyCostumes.com BuyCostumes.com is the fastest growing Internet apparel company. Since their founding in 1999 they have experienced the challenge of an annual growth of 75%. This challenge is further complicated with over 50% of their annual sales occurring in 6 weeks. Operations planning is the key to success in BuyCostumes.com's challenging and complicated business. This planning begins with a successful sales forecast that takes into account company history, economic forecasts, industry and pop culture trends. The sales forecast enables customer service and the warehouse to determine their peak season staffing needs. Purchasing, warehousing and receiving must also plan with a focus on the peak Halloween season. The business is working to lessen the impact of the Halloween peak by expanding into party supplies and holiday decorations.

How is the shipping method selected?

Multiple Choice

By the customer

The carrier offering the fastest delivery

The carrier offering the lowest cost

The carrier with the best customer service record

By the warehouse manager

The carrier is selected by interstate commerce regulations

When is a customer NOT permitted to place an order?

Multiple Choice

None of these

On Halloween

If the order is under 25 dollars

The customer can always place an order

The week before Halloween

For an out-of-stock item

How are out-of-stocks prevented?

Multiple Choice

Suppliers must guarantee that sufficient stocks are available

By ordering inventory throughout the year

No attempt is made to prevent out-of-stocks

By over ordering and discounting the over stocked items

By ordering inventory throughout the Halloween season

By over ordering and returning the over stock to the supplier

Which of the following only occurs during the peak Halloween season?

Multiple Choice

The BuyCostumes.com team is working around the clock to solve customer problems

Customers are not permitted to add items to their orders

The BuyCostumes.com team uses the third shift to solve customer problems

Customers are placing orders for next Halloween

Customers are not permitted to cancel their orders

BuyCostumes.com is planning for next season