Question
Service Recovery - The JetBlue Way - If you had been a customer on that day, what would you have wanted from JetBlue? Can you
Service Recovery - The JetBlue Way - If you had been a customer on that day, what would you have wanted from JetBlue?
Can you think of an example from the JetBlue case study that meets each one of the justice dimensions: Procedural, Interactional, or Outcome Justice?
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Contemporary Business
Authors: Louis E. Boone, Micheal H. Khan, DAvid L. Kurtz, Brahm M. Canzer
1st Canadian Edition
978-1118161739, 1118161734
