SERVICE STRATEGY REPORT:

HOTEL: MANTRA LEGENDS IN SURFERS PARADISE, GOLDCOAST (AUSTRALIA)

from our service audit, we have concluded that the hotel needs to strategies such as:

- improve its use of technology (to stay up to rising competition)

- renovate its hotel infrastructure (as many complain the hotel is old and looks tired, unwelcoming),

- improve its cleanliness (many complains on lack of cleanliness),

- improve its kids amenities (it targets families on holidays, but lack of kids play area),

- personalised customer service

- reputation management

how can i justify and explain how these strategies will improve the customer service strategy of Mantra Legends' customer?