services available. You can ask your supervisor, if you do not know. Write those procedures here. Now list all relevant stakeholders or organisations, which your chosen organisation or Australis is using to establish, maintain and expand relevant networks to ensure appropriate referral of customers to products and services. Send an email to one of the organisation to establish, maintain and expand relevant networks. Attach the screenshot of the email here. Also briefly discuss, why it is important to have policies and procedures regarding referrals are based on matching customer needs with availability of products and services. Now make notes of communication with customer, face to face as well as email, record them, you could save the file of records with last name, first name and other information such as client number etc. After saving it, take the screenshot and attach it here