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Services Marketing: Fill out the Customer Journey Map for Tina who is an experienced flying customer, she is a 4 0 year old saleswoman who

Services Marketing: Fill out the Customer Journey Map for Tina who is an experienced flying customer, she is a 40 year old saleswoman who uses CATSA (an airport security information app that provides her current security wait times, liquids, aerosol and gel informatio,etc..) before traveling, as she would like to avoid being in an airport for more time then needed. Soley focus airport security.

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