Seth is a client who operates a sporting goods shop, 'Life's a Ball'. Seth has recently visited his regular supplier and purchased what he believed to be 20 full size netball rings to sell to customers in his shop. He attended at his supplier's warehouse and chose the netball rings relying on the description on the boxes in which they were contained and also on the recommendation of the supplier who stated that they were suitable for all adult netball competitions. On unpacking one to put on display Seth discovers that it is a 'junior' size only, a full metre smaller than full size.

The supplier also showed Seth a sample of a new cricket top which was made from a fabric the same colour and weave as the uniforms of the Australian cricket team. Seth believes the tops will sell well and orders 50 in various sizes. When they are delivered to Seth's shop a week later, they are a slightly different colour and a very different weave from the sample.

Seth seeks advice to his next action.