Shanghai Tower is a beautiful and exceptional building not just in China, but in the world. However, the video brings up different and some contrary perspectives on the building, such as the occupancy rate. Here are some topics to discuss: Are the facts and premises of the video correct? (Students in Shanghai especially may wish to comment.) Suppose the facts presented in the video are correct. Then if quality is defined as "Fitness for Use", do you agree that such issues are "quality" issues?(that is, does the building's features meet customer needs" and thereby provide satisfaction to the customer? Is occupancy rate of a tower a quality metric/indicator?