Question
ShangriLab is a clinical laboratory performing tests in the following categories: Hematology Urinalysis Gynecological Testing Andrology The samples for Categories 1 and 4 are taken
ShangriLab is a clinical laboratory performing tests in the following categories:
Hematology
Urinalysis
Gynecological Testing
Andrology
The samples for Categories 1 and 4 are taken on-site, samples for Category 2 are delivered by the customer, and samples for Category 3 are submitted by medical providers. All requests for tests in Categories 2, 3, and 4 include a test in Category 1. Once a customer arrives at the lab facilities, two administrative assistants are available at the reception desk to enter the insurance information and the type of test in the system. The time it takes an administrative assistant to process a customer is 10 minutes. If the test belongs to Category 2, the customer proceeds to the drop-off window to deliver the sample and then waits to be called to give the blood sample for the hematology test. The processing time for a customer at the drop-off window is four minutes. The drop-off window can accommodate only one customer at a time. Records show that the rate of drop-off samples for urinalysis is four customers/hour. Customers requiring andrology tests head to the andrology area first and then wait to be called to give the blood sample for the hematology test. It takes 15 minutes to process a customer in this area, and two rooms are available for sample collection. Records show that the rate of customers requiring an andrology test is two per hour. For hematology tests, customers wait until one of the four phlebotomists is available to take the blood sample. The time it takes a phlebotomist to collect a blood sample is 10 minutes. Records show that the rate at which customers arrive for hematology tests is six per hour (not including the customers from urinalysis and andrology). Samples for gynecological tests are delivered directly to the lab technician, who can process one test every 30 minutes. The samples are delivered in bulk at 8 a.m. every day. Current records show that eight samples are received every day.
Complete the table below, indicating the capacity of each resource in your process.
Resource Or Task | Processing Time (Time Unit/Flow Unit) | Number Of Resources | Resource Capacity (Flow Unit/Time Unit) |
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