• Share a time when you managed an important undertaking, such as a large project at work or a personal event. How did your approach compare with the steps listed above? How satisfied were you with the outcome? What changes, if any, would you make to your process for your next important project or event?

Identify the problem.

1. Analyze the problem from different angles.
2. Brainstorm several different solutions.
3. Decide which solution fits best.
4. Take action.