Share your questions on the topics. Classmate: He developed the Quality Assurance team from the ground up to perform quality reviews on the staff's performance. Before this, it was the manager's job to perform this task. He listened to the manager's and staff's needs to develop training courses. Soon after, Process Improvement was added to his team, where he worked with and educated the front end of hospital billing and registration. He encouraged every leader to take the Color Personality Test, so we could better understand each other and possibly address some underlined conflict or tension. I was only a Patient Account Team Leader when I met him, and I had no interest in leading. He helped me to see my potential and helped me grow. We created a Career Development plan and soon after I became a manager. He developed monthly fundraisers, especially in October for Breast Cancer, where all the departments within the organization donated extravagant baskets. Although he walked around in his nice suits, he treated everyone with respect and always had a smile on his face. Carlton not only changed my life but had an impact on many in the organization. Unfortunately, two years ago he