Sharon, a business owner, would like to terminate Benjamin, one of her employees. She claims that he is always on his cell phone and not focusing on customer service. You recommend she use a$($n$)\_\_\_\_\_\_\_\_\_$ to track the frequency of the behavior, so she can share that information with the employee.

Sharon, a business owner, would like to terminate Benjamin, one of her employees. She claims that he is always on his cell phone and not focusing on customer service. You recommend she use a$($n$)\_\_\_\_\_\_\_\_\_$ to track the frequency of the behavior, so she can share that information with the employee.

organizational behavior modification method

simple ranking method

graphic rating scale

forced distribution scale

behavioral observation scale