Sharon Kendall, a single mother of three, was the best secretary in the accounting division for more than a decade. Sharon excelled at the detail work in report preparation, liked the variety of dealing with the people in the department, and managed occasional outside division contact very well. Five to seven secretaries shared the division work. Sharon usually helped out on parts of many projects and seldom followed a project or document set from start to finish. Four years ago, Sharon's manager, Ryan Reece, rewarded Sharon's excellent work with the ability to arrange a flexible work schedule. Since then, Sharon has attended all of her sons' soccer games and her daughter's recitals. Recently, Ryan walked past Sharon's desk and asked, "How's everything?" Sharon replied, "The kids are great, but I'm starting to get bored with this job." Ryan hurried to the corporate motivation expert. "Sharon is a great employee. How can we keep her?" They came up with three options. The first was to write a piece for the corporate newsletter featuring Sharon. There was an "EMPLOYEE EXCELLENCE FOCUS" section. In addition to the article, the featured employee was given a $500 bonus. The second idea was to promote her to division secretary supervisor, giving her oversight of all the accounting division secretarial staff and their work. She would have her own office, a nice raise, and regular 9 to 5 working hours. The third option was to send her to an accounting and finance technical school for six months. This option would bring more money, more challenge, more opportunity, and a work cubicle on the fifth floor with other accountants. The consultant mentioned that a slot in the next cycle of the accounting school had just opened up. Ryan thanked the consultant for all his help and arranged to take Sharon to lunch to tell her of his solution to her boredom Rvan began the lunch with. "You scared me when