Shaukat Khanum has been growing in size as it offers quality, prompt-caring services to the patients.  Dr. Tauseef Ahmed, the Administrator is a person with good medical knowledge but lacks knowledge and skills involved in human resources management.  The hospital has large quantities of medicine, equipment, spare parts of important machines installed in the hospital.  As usual, the Hospital has employed a “storekeeper” with no previous experience of Hospital Stores. Mr. Ahmed Ali the storekeeper was working earlier in an engineering firm and had sufficient knowledge of such stores.  Ahmed Ali reports to the purchase Executive whose job is to order requisite materials for requirements of the entire Hospital, Dr. Tauseef Ahmed has been receiving various complaints from the staff and doctors of non-availability of  medicines, drugs, spares of equipment and other consumables required in the Hospital having 500 beds.  Since the hospital so far did not employ a qualified Personnel Manager, the administrators are not aware of the job analysis procedures, nor do they have job description and job specification of any of the jobs being performed.

 Discussion Questions.

• Write down the job analysis, job description and job specification of a storekeeper’s job.
• Which are the staff members from whom you would collect useful information and requirements for this job? Did they give you enough information to explain what the job involves and how to do it? How would you improves the job description?
• Explain to the head of a company how he could use the talent management approach to improve his hospital performance.
• Why should manager think of staffing, training, appraising and paying as talent management process?