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Shawna is being interviewed for an analyst job at an airline company. The interviewer asks her to analyze the Five Forces for the airline industry.

Shawna is being interviewed for an analyst job at an airline company. The interviewer asks her to analyze the Five Forces for the airline industry. Which of the following analysis about the airline industry is inaccurate?
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Widely available price information increases buyers' power
The airline industry is highly profitable
Train, car, and Zoom are all potential substitutes for flights
Mileage programs increase customers' switching cost

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