short answer

Part II. Short Answers (Each Question = 4 Mark) Q-1. Dene quality. (b) What is the difference between value perspective and conformance perspective of quality? Explain with examples. Q-2. Describe what are eight dimensions of quality? Q-3. Identify the four costs of quality. Which one is hardest to evaluate? Explain. (b) Describe what do you understand by total quality management? Q-4. 0n the rst day of class at a new university you made judgments about the quality of the class before the professor had entered the room. You noted the comfort of the accommodations, the ne works of art in the halls and on the classroom wall and the soothing music piped in over the sound system. What is this dimension of quality known as? Q-5. The Shelly Group has leased a new copier that costs $760 per month plus $0.08 for each copy. What is the total cost if Shelly makes 5,000 copies a month? If it makes 10,000 copies a month? What is the per-copy cost at 5,000 copies? At 10,000 copies