Short Answer Questions:

1. Stressis a major issue for modern businesses and managers in the contemporary working environment. Not only do stress related illnesses have a cost for organisations in terms of lost working hours and productivity, but higher levels of stress have also been associated with lower level of satisfaction, poorer quality service delivery, and higher levels of turnover (George and Zakkariya, 2015).

Briefly describe 2 approaches that can be used to manage employee stress and ensure it does not reach an excessive level which could harm organisational performance and outcomes. (2marks)

1. Change Management

State 2 reasons why people resist change. What can employers do so people do not resist change at work and how can this resistance be overcome from a manager's perspective? (3marks)