1. Short Case Study: Clear Eyes Cataracts Clinic (35%)

Using information from the Clear Eyes Cataracts Clinic case study, what 6 reasons would you suggest contribute to the clinic being a profitable business? *

(10%)

1. Calculate the utilization of the resources by each Job Title

2. Do you think that these numbers are high, and if so, how can they be maintained if patient 'no-shows' are such a high percentage of scheduled appointments? **

3. How would the patient volume and resource utilization numbers change if Clear Eyes managed to half the number of patients who complete the intake task but fail to show up for surgery? How would this impact on productivity?

(10%)

* You should be able to identify at least six reasons

** There are three points to consider