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Should a support agent ever just hang up on a caller who is rude or uses abusive language? Describe some pros and cons to this
Should a support agent ever just hang up on a caller who is rude or uses abusive language? Describe some pros and cons to this approach, and explain your position?
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Data Analysis Using SQL And Excel
Authors: Gordon S Linoff
2nd Edition
111902143X, 9781119021438
