Show work please

In the presence of technological and market uncertainty, a firm must be "system" focused rather than focused on a specific service. True False Provide an example from the business world and sound reasoning to support your choice of True or False in the question above. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac) Psychological factors such as social norms and memory decay, do not play a significant role in today's technologically-driven service encounters. True False Provide an example from the business world and sound reasoning to support your choice of True or False in the question above. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac)