Simon had purchased a ticket from Singapore Airlines for his upcoming business meeting in London. Being an active rugby player, he had injured his left leg a couple of days back and needed wheelchair assistance. He called the airline sought assistance. Simon was not only promised wheelchair assistance but also pick$-$up and drop facility.

Which dimension of $$service quality$$ was strongly promoted here?

a$.$

Reputation

b$.$

Assurance

c$.$

Aesthetics

d$.$

tangibles