You have recently been appointed as the Store Manager of the Australian Hardware Newcastle store.

You and the COO (Chief Operating Officer) have discussed opportunities for you to make an impact and improvements in relation to how the Newcastle store operates. An area for improvement that has been previously identified by the Human Resources Manager is around developing policies and procedures for your store. You have noticed the Wollongong store has already implemented policies and procedures which have made a positive operational impact on the store. These policies and procedures only require minor amendments before they can be utilized in your store. As these policies and procedures will be new to staff, it will be essential to communicate these changes, as well as to organize and provide training to all staff.

To support you in developing and implementing the policies and procedures you have decided to develop a project plan, which will assist you with planning, monitoring, and implementing your project. 

The project will include:

• Amending Wollongong policies and procedures to suit the Newcastle store
• Creating a Newcastle Store section on the company Intranet
• Publishing policies and procedures to the Intranet
• Communicating the policies and procedures to staff
• Organizing and providing training to all staff
• Collecting feedback from staff on new policies and procedures

The project will not include:

• Collecting feedback from staff on training
• Reviewing policies and procedures to identify whether further changes are required

You have spoken to the Newcastle store about the project that they undertook, and they have advised you that you are likely to encounter competing priorities between HR and department managers as department managers do not like to take their staff away from serving customers in order to attend training.

Part E: Project finalisation

Using the provided templates, complete the following project finalization processes, including all specified sections and details.

• Conduct a project review meeting with at least two participants from your project team. You are required to record a 3–5-minute audio/video file of the review meeting. This recording must show an extract of you and your team discussing and determining the following:
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  • Whether objectives and deliverables were achieved
  • What worked well
  • Lessons learned

• In your video file, you must include the following:

  ☐	Evidence of participating in verbal discussions with your team using clear and appropriate language
  ☐	Seeking information from your team by asking relevant questions from at least two (2) participants to encourage their input into the project review
  ☐	Use of listening skills to demonstrate an understanding of the lessons learned by your team (e.g. summarising statements to confirm understanding)

  • A signed-off Project Closure report. The report must specifically address finalized financial records, how the project documentation will be archived, and the transition plan for team members to new or previous roles.
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• Project Closure

• Post-project review report
  Name of project:   Date & location of meeting: Names of attendees:
  Overview by the project manager: (summary of highlights and achievements, etc.)
  Review by a team of the course goals, objectives/deliverables
  	Met	Missed	Partially met	Comments
  Project goal – Manage projects
  Objectives / deliverables
  Success criteria
  Schedule/duration of course
  Budget/value for money
  What worked well; what could have gone better?
  What worked well		What could be improved
  Lessons learned
  Next steps/improvement plans / what could you do better in your workplace?
  Archiving of records
  Transition plan for project team members

   

  PROJECT CLOSURE REPORT APPROVALS

  Project Costs

  Describe the actual performance of the project against the project budget.

  Resource	Original budget	Revised budget	Final actual budget	Variance
  Record the cost items for the project				The amount difference between the Revised Budget and the Actual Budget

   

  Follow on Activities

• This section should cover the various activities required to close the project.  Where relevant, the sub-sections should include:

  Follow-on activities	Responsibility	Date
  List any activities that need completing or further work.	Record the Area/Person responsible for following up that activity.	Record the date the activity requires action.

  Prepared By     __________________________________

  ([Job Title])

  Approved By   __________________________________

  ([Job Title])

  Approval Date __________________________________

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• Document and evaluate the outcomes of the post-implementation review and prepare a report identifying opportunities for improvement.
• Draft an email to send the finalization document to stakeholders outlining how the decision was made in relation to opportunities for future improvements.

 

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