You have recently been appointed as the Store Manager of the Australian Hardware Newcastle store.

You and the COO (Chief Operating Officer) have discussed opportunities for you to make an impact and improvements in relation to how the Newcastle store operates. An area for improvement that has been previously identified by the Human Resources Manager is around developing policies and procedures for your store. You have noticed the Wollongong store has already implemented policies and procedures which have made a positive operational impact on the store. These policies and procedures only require minor amendments before they can be utilized in your store. As these policies and procedures will be new to staff, it will be essential communicate these changes, as well as to organize and provide training to all staff.

To support you in developing and implementing the policies and procedures you have decided to develop a project plan, which will assist you with planning, monitoring and implementing your project. 

The project will include:

• Amending Wollongong policies and procedures to suit the Newcastle store
• Creating a Newcastle Store section on the company Intranet
• Publishing policies and procedures to the Intranet
• Communicating the policies and procedures to staff
• Organizing and providing training to all staff
• Collecting feedback from staff on new policies and procedures

The project will not include:

• Collecting feedback from staff on training
• Reviewing policies and procedures to identify whether further changes are required

You have spoken to the Newcastle store about the project that they undertook, and they have advised you that you are likely to encounter competing priorities between HR and department managers as department managers do not like to take their staff away from serving customers in order to attend training.

Part B – Project planning meeting

Conduct a project planning meeting with at least two participants from your project team.

You are required to record a 3–5-minute video file of the planning meeting. This recording must show an extract of you and your team discussing and determining the following:

• project objectives
• project purpose
• relationship to other projects
• scope of the project

In your video file, you must include the following:

☒	Evidence of participating in verbal discussions with your team using clear and appropriate language
☒	Seeking information from your team by asking relevant questions from at least two (2) participants to encourage their input into project planning and to confirm their understanding of project objectives
☒	Use of listening skills to demonstrate an understanding of the questions presented by your team (e.g. summarizing questions and statements to confirm understanding)