Since the last time you checked in with your friends Darius and Jessica, co-owners of DJ-Fit, the company has expanded its product line to include electrolyte drinks, protein powders, and nutritional supplements. To better monitor product quality, they've brought most of the production in-house rather than outsourcing manufacturing. These strategic decisions have resulted in the company's workforce more than tripling in size since the company started. They now have 90 employees.

At the same that DJ-Fit has been growing, you've become quite successful as a human resource consultant, but you still give free advice to your friends. While having lunch with Darius and Jessica one day you ask them, "Since you've added more employees, new products, and in-house manufacturing, I assume you're doing a lot of training now?"

Darius and Jessica both stop eating and stare at you like a couple of deer in headlights.

"Training?" Darius says. "Who has time for that? Plus, training costs money. We can't afford it."

"Our employees are pretty smart!" Jessica adds. "They'll figure things out on their own without help." 

• What is your response to your friends' indifference toward employee training?
• If DJ-Fit decides to implement training, what should be their first step? Briefly explain.