Since you were not present during the exchange between Paul and Gillian, you are not aware of what happened.  You are reluctant to give Gillian any advice.

1. Mention an "I feel" message that you could share with Gillian to help her understand your position. (3 Marks)

You decide that you need to ask Gillian some questions to understand the situation better.

2. Identify the type of question that will get you the most information and write an example what you would say. (3 Marks)