SITHFAB016 Assessment.v1.0.docx

Section A: Skills activity

Objective: To provide you with an opportunity to show you have the required skills for this unit.

This activity will enable you to demonstrate the following skills:

• Reading skills
• Writing skills
• Oral communication skills
• Learning skills
• Problem-solving skills

Answer the activity in as much detail as possible, considering your organisational requirements.

1. Read and give a synopsis of one of the following:

• Detailed product information
• Promotional material
• Menus
• Recipes
• Reviews about cuisines.

2. Summarise customer feedback and organise it according to its area. What would you do differently based on this feedback?

3. Demonstrate your oral communication skills by interacting with customers on three different occasions.Learners should be able to listen to their preferences, discuss menu items using language appropriate to their knowledge, and provide advice about food selections.

This activity needs to be observed by the trainer/assessor or third party. It may be conducted in a simulated or workplace environment.

4. Identify a gap in your knowledge of foods and food service trends and participate in at least one activity that would help update it. This activity needs to be observed by the trainer/assessor or third party.

5.Give an example of a time when you have recognised customer preferences and adjusted your advice to take account of them. This activity needs to be observed by the trainer/assessor or third party. It may be conducted in a simulated or workplace environment.

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I would like written responses or transcripts at each question.