Situation 1 You are a salesperson at a jewelry counter and observe a professionally dressed female customer waiting in line for several minutes. She is checking her watch frequently, anxiously looking around, and sighing often. When she arrives at the counter, she makes direct eye contact with you and without smiling states, "I want to buy a 16 inch 14-karat gold twisted-link necklace like the one advertised in today's paper. I also want a small gold heart pendant and would like these to cost no more than $300. Can you help me? Oh yes, I almost forgot. Wrap that in birthday paper. This gift is for my daughter's birthday." Behaviour style