Situation $2$:$$A logistics company is at risk of losing a contract with one of their biggest clients due to inaccurate order shipments. Inaccurate orders also create rework and additional shipping costs to re$-$deliver the goods to their customers.$$To renew their contract, the logistics company formed a team to reduce, if not eliminate, inaccurate orders.

Who should be on the lean six sigma team?$$

What questions would you have for management about the team$$s charter if you were on the team?

How could the team get VOC data to verify project assumptions?

How you would define success for that project?MEASURE:

$1.$ Using the situation you selected in the DEFINE section:

a$.$ Identify what data you would need to get a firm grasp of the current situation. Prepare a data collection plan.

Data: Operational definition: Stratification factors: Source: Time period covered:

b$.$ What are your reasons for collecting the data you listed? What are you hoping to find out after you$$ve collected, displayed and studied the data?

$2.$ Read the case and answer the items below:

K$-$pack Company manufactures unique packaging designs and experiments with different types and sizes of materials. Over the past five years, sales have grown an average of $32\%$

per year. With this growth came an increasing number of complaints.

K$-$pack assembled a team and directed them to address this issue immediately. While in the Measure phase of the project, the team collected a sample of complaints and displayed the data using a pareto chart.

image.png

a$.$ Interpret the pareto chart.

b$.$ What is your recommendation to the team as they move forward with their Lean Six Sigma project?

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Flag question: Question $3$

Question $35$ pts

ANALYZE:

A company that was seeing an increasing number of product returns identified potential root causes by constructing a causal tree. Before implementing solutions to resolve the problem, the company wanted to verify which of the identified causes are the true root causes.

Study the causal tree

Select two probable root causes to the problem and discuss how you would go about verifying the cause$-$and$-$effect relationships.

image.png

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Flag question: Question $4$

Question $45$ pts

IMPROVE:

Answer both items

$1.$ One of the five principles of Lean thinking is $$perfection$,$ which means continuously improving the value and the flow of the processes in the organization. Which Lean approach $(5$S$,$ error$-$proofing, workload leveling, etc$)$ can you apply in your organization $($or your department$)$ to reduce waste and improve the overall performance of the organization? Please discuss how this Lean technique can help your organization $($or your department$)$ and thereby bring more value to its customers.

A plant manager studying machine utilization found that $$lack of preventive maintenance$$ was one of the verified root causes to excessive downtime leading to low machine utilization. To address this root cause, one team member suggested adding manpower to the plant$$s maintenance team to handle preventive maintenance while another member recommended outsourcing the preventive maintenance work. What would you recommend they do to select the best option?

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Flag question: Question $5$

Question $55$ pts

CONTROL:

Study the situation and come up with recommendations:

The improvement team of a healthcare organization working on increasing the productivity of their clinic successfully implemented a new method. The Operations Manager distributed copies of a new, integrated analyzer$*$ with complete documentation to all clinic laboratories and explained the importance of the change to each of the clinic managers. The Operations Manager believes everyone should now be using the same, standardized, improved process.

Is the improvement team done with CONTROL? If not, why not? What else needs to be included here?

$*$Iintegrated analyzers combine multiple testing on a single platform. It has provided clinic laboratories with an opportunity to consolidate testing and streamline their workflow.

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Questions

AnsweredQuestion $1$

Haven't Answered YetQuestion $2$

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Haven't Answered YetQuestion $4$

Haven't Answered YetQuestion $5$

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Attempt due: Feb $6$ at $6$pm