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Situation: You are working as an intern in an IT outsourcing company and you are tasked to identify information and activities that an IT Operations

Situation: You are working as an intern in an IT outsourcing company and you are tasked to identify information and activities that an IT Operations / Production Support team should expect from Project Implementation Teams when handing over the information systems or solutions they will implement during cutover. Which of the following do you consider as important information or activities that have to be provided by Project implementation teams for a successful service transition to IT Operations / Production Support? 5 points List of defects or issues encountered during testing and other outstanding issues / limitations of the system Functional and technical specifications of the new system Schedule knowledge transfer session/s between Project Team and IT Operations / Production Support Team Development cost of the project Secure evidence of completion of training conducted to business users with regards to use of new information system

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