Situational Factors

Two years into the pandemic, several concerns have arisen:

1. Communication Breakdown: There is a gap in communication between senior staff and new hires. The rapid recruitment process did not provide ample time for proper training and orientation.

2. Inter-departmental Conflicts: The emergency department feels overwhelmed and believes other departments aren't providing enough support, leading to resentment.

3. Burnout: Prolonged working hours, lack of breaks, and emotional exhaustion are evident. Nurses, especially, report feeling undervalued and overworked.

4. Resistance to Technology: Unity introduced a new digital patient management system. While it was designed to streamline operations, older employees find it challenging to adapt, leading to slowdowns and errors.

Questions to consider

1. How might leadership at Unity address the communication breakdown between new and older employees?

2. What strategies can Unity employ to handle inter-departmental conflicts and foster a sense of unity?