Question
SITXCCS007 - ENHANCE CUSTOMER SERVICE EXPERIENCES Which one is correct? 16.Select the proactive correct example to the relevant action to prevent or solve customer service
SITXCCS007 - ENHANCE CUSTOMER SERVICE EXPERIENCES
Which one is correct?
16.Select the proactive correct example to the relevant action to prevent or solve customer
service issues:
a.Prevent the problem from not occurring -e.g. by ordering immediate delivery from
another supplier.
b.Reduce the effect of the problem - e.g. by creating a substitute menu item; or offering a
similar experience instead of the unavailable one.
c.Do not Advise customers of the problem - e.g. not removing the specials board; not
phoning customers in advance and not offering alternatives.
d.Never Report on an issue - so that processes cannot be improved for the future.
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