SITXCCS007 - ENHANCE CUSTOMER SERVICE EXPERIENCES

Which one is correct?

16.Select the proactive correct example to the relevant action to prevent or solve customer

service issues:

a.Prevent the problem from not occurring -e.g. by ordering immediate delivery from

another supplier.

b.Reduce the effect of the problem - e.g. by creating a substitute menu item; or offering a

similar experience instead of the unavailable one.

c.Do not Advise customers of the problem - e.g. not removing the specials board; not

phoning customers in advance and not offering alternatives.

d.Never Report on an issue - so that processes cannot be improved for the future.