SITXCCS015 - enhance service experiences - When working in the hospitality industry you will need to follow the business's standards and protocols This will be in the form of inductions, staff handbooks, policies and SOP's. These documents will give you an understanding of the company's service standards (the level of service that is required) as well as service protocols (what to do in certain situations). Below list two (2) service standards and two (2) service protocols you would find in hospitality a. Professional Service Standard i. ii. b. Professional Service Protocol