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SITXCCS016 Develop and manage quality customer service practices Tasks required for this unit This unit of competency requires that you: research and develop customer service

SITXCCS016 Develop and manage quality customer service practices Tasks required for this unit This unit of competency requires that you: research and develop customer service policies and procedures for at least three different areas of the business that meet industry standards implement and monitor practices for quality customer service in line with above policies and procedures over four service periods evaluate above practices for quality service provision and identify any failings. Instructions for how you will complete these requirements are included below

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