SITXCOM002 Assessment.v1.0

14:15 a II a - $1Saltni Section C: Performance activity Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit. This activity will enable you to demonstrate the following performance evidence: [I Communicate in a non-discriminatory way with colleagues and customers from at least three different social and cultural groups: 0 demonstrating attempts to overcome language barriers O communicating in line with appropriate social and cultural conventions O demonstrating respect and sensitivity [I Identify when assistance is required in the above communication, and seek help using the appropriate channels. Answer the activity in as much detail as possible, considering your organisational requirements. 1. In front of an audience of three people from different social and cultural backgrounds (including one or two people for whom English is not their first language), produce a presentation (of between 10-15 minutes) detailing: D The basics of treating people from different backgrounds and cultures with respect and sensitivity D Five non-discriminatory practices D Three pieces of Australian anti-discrimination legislation D How to resolve cultural conflicts and misunderstandings D Three appropriate persons/groups to whom you would refer a complex, longstanding social or cultural dispute. Leave a few minutes at the end of the presentation for a question and answer session. 2. During the inclusivity and anti-discrimination presentation, recognise when assistance is needed for effective communication and seek to address the situation as soon as possible. Note: this will involve using verbal and non-communication skills to clarify audience understanding. If there are no issues with communication, ask members of the audience to discuss with you a time when they struggled to communicate effectively, as a result of a social or cultural difference. Afterwards, explain what that audience member could have done to ease the communication process. 4}