SITXCOM005 Manage Conflict ( Commercial Cookery Certificate IV)

Q1. Why is it important to take personal responsibility for ensuring conflict is resolved?

Q2. It is important to deal with conflict courteously and discreetly, while minimising the impact on others. How could you do this?

Q3. What is ' effective' communication?

Q4. What could be the outcome for a business should a serious conflict situation be ignored or badly handle?

Q5. Conflict resolutions need to fit within the policies and constraints of your organisation. List three examples of policies or procedures that relate to conflict resolution