Sizzlin$$ Shine is a company that uses trained detailing professionals to apply wax to automobiles by hand and uses mechanical polishing equipment. When a customer first patronizes Sizzlin$$ Shine$$s complete detailing service, the customer receives a handwritten thank$-$you note and a coupon for the next visit from the owner.

Refer to the scenario. What do the thank$-$you note and coupon represent?

a$.$ functional tactics

b$.$ intangible cues

c$.$ manipulation tactics

d$.$ tangible cues