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sky Entertainment is a provider of cable, internet, and on - demand video services. currently sends monthly bills to its customers via the postal service.

sky Entertainment is a provider of cable, internet, and on-demand video services. currently sends monthly bills to its customers via the postal service. Because of a concern for the environment and recent increases in postal rates, sky management is considering offering an option to its customers for paperless billing. In addition to saving printing, paper, and postal costs, paperless billing will save energy and water(through reduced paper needs, reduced waste disposal, and reduced transportation needs). While would like to switch to100% paperless billing, many of its customers are not comfortable with paperless billing or may not have Web access, so the paper billing option will remain, regardless of whether sky adopts a paperless billing system or not.

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