Sky High School has significant student dropout and failure rates among its senior-year classes. To address this issue, it has obtained grant funding for the senior class. Because this problem appears to be dispersed across the entire senior class, some elements of the program serve all the seniors, even those who appear successful and on track toward graduation throughout the year. The objective of the program is for the students to complete the senior year and graduate. Success of this retention program is determined to be graduation. The data in Table 9.3 are available. TABLE 9.3 Sky High School Senior Class Retention Program Performance Measures Please provide measures of process and financial measures of efficiency and effectiveness. Is the Sky High School guidance office making progress towards its mission? Why or why not?