Taph TD Bank Financial Group Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and emails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her. He decides to send an email to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on. 12. When planning an email to his manager, Thom knows that she won't have any reason to be resistant to or upset by his message. Where does the text suggest that Thom should place the main idea in this type of message? a at the beginning b. after the explanation c. at the very end of the message d. before the evidence but after the details Aminal Amina received her human resources diploma last year and has been working for six months in the human resources department of Global Success, an international marketing organization. When she accepted the position, she was very familiar with text messaging, instant messaging, blogging, and many other new technology-based communication channels, so she was confident that her communication skills would allow her to succeed in her new position. Amina's position requires that she create documents, often posting them to the company human resources website, and make presentations about human resources policies and procedures at company meetings. 13. Based on the information in the text, what has Amina likely learned about her communication skills in the past six months? a. Texting and instant messaging are not used at all in the workplace. b. The Human Resources Manager, who is 56 years old, is just as proficient as Amina is with these new technology-based communication channels. c. Nobody that Amina communicates with pays much attention to conventional spelling, grammar, or punctuation d. She needs to develop appropriate communication skills for a wider range of purposes, audiences, and situations.